# Privacy policy

**Tech Mage (Pty) Ltd** is responsible for the personal information ReliefCAM holds (details below).
Write to [hello@reliefcam.com](mailto:hello@reliefcam.com) about anything on this page.

## What we collect, and why

- **Your email address, name and password** (the password stored only as a one-way hash), or your
  **Google sign-in** — to give you an account and write to you about it. *Basis: our contract with
  you.*
- **The images you upload, your machine and tool profiles, your projects and your jobs** — to
  generate your files, which is the service. *Basis: our contract with you.*
- **Your credit history, and payment details from Paddle** — what you bought, when, and the
  transaction number — to keep your balance and our records. *Basis: our contract with you, and the
  law on financial records.*
- **Your IP address and technical logs** — to keep the service secure and working, and to stop
  abuse. *Basis: our legitimate interest.*
- **What the Generate step tells you:** when a check stops a project, when we refuse to start a job
  and why, and when you ask how long a cut will take, with the project and the time. We use it only
  to find what stops people getting their G-code, so we can fix it. *Basis: our legitimate interest.*
- **When you first open a finished job's files, and whether you came from our "your G-code is ready"
  email** — to see whether that email helps people get their files. *Basis: our legitimate interest.*
- **What you tell us about a carve** — if you answer "Did your carve come out?", your answer, anything
  you write, and which job it is about, so support can help and we can fix what went wrong. *Basis:
  our legitimate interest.*
- **Whether you want product news** — to send it only if you asked. *Basis: your consent, which you
  can withdraw in Settings.*
- **The country you are based in, if you tell us** — optional, and "Prefer not to say" is always an
  answer. We use it only to count where our customers are; it is never shown to anyone else, and you
  can change it in Settings. *Basis: your consent.*

We **never** see or store your card details. Payment is handled entirely by Paddle.

We use a cookie to keep you signed in. **Only if you agree**, we also use Meta's advertising pixel
on reliefcam.com: it sets a cookie (`_fbp`) and tells Meta (Facebook) which of our pages you visit
and when you confirm a new account, so we can see which of our Facebook ads work. We do not give
Meta your email address, your name or anything else from your account. We ask the first time you
visit, and you can change your answer at any time with *Cookie preferences* at the foot of every
page. *Basis: your consent.*

We also count page views, for everyone and **without cookies or any identifier**, using Microsoft
Application Insights: the page (with any numbers in its address removed), whether you arrived from
another site, and the campaign tags (`utm_…`) in the address if there are any. Nothing is stored to
recognise you on a later visit. If you arrive through one of our campaign links, those tags are kept
in your browser until you close the tab, and saved with your account if you sign up, so we can see
which campaigns bring customers. *Basis: our legitimate interest in knowing how the site is found and
used.*

## How long we keep it

- **Generated files** are deleted **90 days** after the job.
- **Job settings** stored with each job are cleared **90 days** after the job.
- **Records of what the Generate step told you** are deleted after **90 days**.
- **Records of when you opened a job's files** are cleared after **90 days**.
- **Your answers to "Did your carve come out?"** are kept until you delete the account.
- **Your account and everything in it** is kept until you delete the account. Deleting it from
  Settings removes your details, images, projects, files and credit history within **24 hours**.
- **An account whose email address is never confirmed** is deleted, with everything in it, **30 days**
  after sign-up. Nothing about it is kept.
- **One thing survives deleting a confirmed account:** a one-way hash of your email address, which
  cannot be turned back into the address. It is how we make sure the free sign-up credits are given
  once per address. It is not linked to anything else.
- Paddle keeps its own records of your purchases, as the law requires of it.

## Who else handles it

We use these services to run ReliefCAM, each only for its purpose:

- **Microsoft Azure** (South Africa North region) — hosting, database, file storage, and the
  cookie-less page-view counts.
- **Paddle** — payments, tax and invoicing.
- **Resend** — sending email.
- **Cloudflare** — delivering the website.
- **Google** — only if you choose to sign in with Google.
- **Meta** (Facebook) — measuring our ads, only if you accept the advertising cookie.

Some of them process information outside South Africa; each is bound to protect it.

## Your rights

Under POPIA and the GDPR you can:

- **get a copy** of everything your account holds — Settings, *Download my data*;
- **correct** your details — Settings;
- **delete** your account and its data — Settings, *Delete account*;
- **object** to or withdraw consent for product news — Settings, and for the advertising cookie —
  *Cookie preferences* at the foot of every page; and
- **complain** to the Information Regulator of South Africa, or to the authority where you live.

- Company: Tech Mage (Pty) Ltd
- Registration number: 2026/392539/07
- Country: South Africa
- Address: 55 First Avenue, Lambton, Germiston, 1401
- Contact: [hello@reliefcam.com](mailto:hello@reliefcam.com)